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The Future Firefighter Podcast

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Battalion Chief Chad Costa

The Future Firefighter Podcast

Chris Baker

Sunday, 20 June 2021

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Join host Chris Baker and guest Battalion Chief Chad Costa as they discuss the keys to getting hired in today's fire service. During this episode, they discuss how to be prepared as a candidate, including education, experience, attitude, work ethic, and customer service.

Keys to Getting Hired in Today's Fire Service

Battalion Chief Chad Costa

Biography:

Chad Costa is a Battalion Chief for the Petaluma, CA, Fire Department. Over his 23 years of fire service experience, he has worked in a variety of organizations, including CAL FIRE, rural districts, and semi-rural districts. Costa is the technology and communications battalion chief and an Operations Branch Director on California Interagency Team 5. He is accredited as a Chief Fire Officer (CFO) through the Center for Public Safety Excellence and has a bachelor's degree in emergency services management.

Customer Service:

The first of its kind, this text explains the application of common-sense customer service concepts to the fire service. Written in a humorous conversational style, Chief Alan Brunacini of the Phoenix Fire Department provides the reader with an enjoyable reading experience and vital information on how we can better serve our customers. Essentials of Fire Department Customer Service is basic reading for every firefighter, officer, and administrator.

ISBN #0879391278 / 9780879391270

Brunacini, A. V. (1996). Essentials of Fire Department customer service. Fire Protection Publications.

Essentials of Fire Department Customer Service (0879391278) by Brunacini, Alan V.

https://www.bookfinder.com/book/Essentials_of_Fire_Department_Customer_Service/0879391278/

Chief Brunacini Customer Service - Where it all started

https://youtu.be/SVj3QXEyXJI

Resources:

Keys to Getting Hired in Today's Fire Service

https://www.firefighternation.com/firerescue/keys-to-getting-hired-in-todays-fire-service/

Articles:

Starting Them Off Right: Building the Foundation for a Successful Organization

https://www.fireengineering.com/commentary/starting-them-off-right-building-the-foundation-for-a-successful-organization/#gref

Leading During Today's Massive Wildfires

https://www.fireengineering.com/wildland-firefighting/leading-during-todays-massive-wildfires/#gref

Connect:

Batt. Chief Chad Costa | Facebook

https://www.facebook.com/Battalion9310/

Batt. Chief Chad Costa | Instagram

https://www.instagram.com/chad_costa_/

Website

https://www.chadcosta.org

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About the author

Chris Baker

Chris Baker, has over sixteen years of experience in volunteer, combination and career fire departments in California, serving as a Firefighter, Engineer and Captain. He holds a Bachelor of Arts Degree in Anthropology and Associates of Science Degree in Fire Service Command, Company Officer. Chris is a California State Fire Training certified Fire Officer, Driver-Operator, Fire Instructor, Lead Fire Fighter 1 and Fire Fighter 2 Certification Evaluator. He has over nine years of teaching experience in the California Community Colleges System as an Adjunct Instructor in the EMS discipline, Fire Fighter 1 Academy Instructor and Fire Science Instructor. Chris has served as a volunteer peer reviewer for FEMA on Staffing for Adequate Fire & Emergency Response Grants (SAFER) for hiring and recruitment/retention and Assistance to Firefighters Grants (AFG) programs from 2018-2022. He is the host of Fire Engineering Radio: The Future Firefighter Podcast. Chris writes blog articles published through Fire Engineering Training Community on mentoring the future generations of the fire service.

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The Future Firefighter Podcast

Battalion Chief Chad Costa

Keys to Getting Hired in Today's Fire Service

Biography:

Customer Service:

Resources:

Articles:

Connect:

About the author

Author's recent posts

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